Refund Policy

No Refunds After Booking

All payments made to Safe Little Stars are non-refundable.
Once a booking is confirmed and payment is processed, no refund will be issued under any circumstance, including but not limited to:

• Change of mind or disinterest after booking

• Incomplete video submission or audit walkthrough

• Delay or failure to respond or cooperate during the audit process

• School closures, administrative changes, or staff unavailability

This is because resources, time slots, and audit preparation are allocated as soon as your booking is confirmed.

 

Rescheduling Policy

Although refunds are not available, you may reschedule your audit once without any extra charge, provided that:

• The rescheduling request is made at least 48 hours prior to your original audit slot or video submission deadline

• You send the request in writing to hello@safelittlestars.com

• The new date falls within 10 calendar days of the original booking date and is subject to availability

Late rescheduling or failure to participate in the process within the allowed window may result in the audit being marked as incomplete with no eligibility for a refund or re-audit.

 

Exceptional Circumstances

While all bookings are considered final, in the rare event that Safe Little Stars is unable to deliver the audit due to internal technical issues, natural disasters, or unforeseen organizational limitations, we reserve the right to:

• Offer a full refund, or

• Provide an extended window or alternate date for completing the audit

This will be determined at our sole discretion and communicated via email.

 

Contact for Support

If you have questions about your booking or audit process, please contact our support team:

📧 hello@safelittlestars.com

We’re here to help ensure your audit experience is smooth, informative, and valuable.